USA Computer Services Blog

In storytelling, there’s a structure that the vast majority of stories follow, regardless of the format: introduction, rising action, conflict, falling action, resolution. The rising action and the conflict are what give the story its appeal—they’re the source of all the tension that keeps things moving forward. They’re where the stress and the drama live; they keep the story interesting.

That said, when it comes to your business (and its IT in particular), you want its story to break this format. You want things to be, for lack of a better term, boring.

“Persuasion.” “Percussive Maintenance.” Whatever you call hitting your computer to make it work, we get it. We’ve all been there. Your Wi-Fi router drops the signal for the third time during a meeting, or your TV remote decides to go on strike. In a fit of frustration, you give it a firm slap; and miraculously, it starts working again.

The purpose of your business is to deliver goods or services to your target customers or clients. To this end, you can use technology to dramatically improve operations and create a better product for your consumers. Let’s discuss how you can use technology to build better internal practices to in turn create a better customer experience.

Few things in the office are as frustrating as Internet connectivity issues, right? The router is right there, you seem to have a strong Wi-Fi signal, but your virtual meeting keeps disconnecting. What gives?

The reason is simple: a signal’s strength isn’t the same as how much information can get through. The difference is key to focusing on the right metrics and—most importantly—ensuring your team can work the way they need to.

In IT services, we often use the iceberg analogy to describe the Internet. The Surface Web, the sites you browse daily, is just the 10 percent visible above the waterline. Below that lies the Deep Web,  and at the murky bottom is the Dark Web.

For a business owner, the Dark Web isn’t just a concept from a spy movie; it is a sophisticated, unregulated marketplace where your company’s data is the primary commodity (and target). If your information is down there, it’s not a matter of if someone will use it, but when.