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Desktop & User Care | Remote and On-Site IT Support for your Staff

The Higest Quality Helpdesk Support

Computer Support Helpdesk

End-users are human.

Shouldn't their IT support should be too?

Your end-users' time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable 24x7x365 support for your users, as well as Proactive Desktop Remote Management and Maintenance for your workstations.
Now your end-users don't need to worry about racking up bills whenever they need support.

The USA Computer Services Desktop Platform

Remote monitoring, maintenance, reporting, and cost-effective support

USA Computer Services's Proactive Managed Desktop Care provides comprehensive preventative maintenance services remotely. This solution is comprised of: a desktop/laptop agent within the USA Computer Services technology platform with all of the intelligence built-in to conduct day to day preventive maintenance services, a bundled managed Anti-Virus Package, and remote access.

Empower your staff by giving them direct access to USA Computer Services's phone and remote support. We also offer flat-rate remote support options that resolves the issue of having to wait for approval to increase IT support costs.

With Desktop & User Care, we generate detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the USA Computer Services Network Operations Center (NOC). We track serial numbers, license expiration, warranties, vendor information, detailed service responses and much more. The platform comes with a built-in scripting engine and can also be used to deploy software applications remotely and automatically.

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10 Benefits of Managed IT

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